Utility One Source
  • - Canton, OH - CTE Service
  • Canton, OH, USA
  • Salary
  • Full Time

Summary:

Integral part of the Aftermarket organization.  This role will be responsible for managing the Service function at an UOS Service branch.  He/she will also ensure adoption of standards at their and regularly monitor performance from an execution and customer satisfaction perspective.  Additionally, working with Human Resources, this role will help identify, recruit, train and retain experienced and exceptional Service Center technicians.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Service operations leader with accountability of all results (profitability, customer perspective, rework, quality, turnover, employee attitudes, etc.) within span of control
  • Maintain and coordinate the entire service function, managing the service and repair of equipment implementing and executing the functions of price, quality and turn-around
  • Maintain a customer driven work area focused on price, quality, and turnaround
  • Schedule work and coordinate daily shop functions emphasizing what the expected time and cost goal is to complete the job. Measurement and evaluation of jobs completed on time and at a profit established.
  • Communicate with customers, management, suppliers and technicians to assure smooth operation of the shop.
  • Direct technicians in their function and make plans for their future training and development, with strong emphasis on coaching.
  • Assist in trouble shooting and repair of equipment as needed to promote and support timely repair of equipment and the coaching of technician.
  • Manage work in process, estimates/quotes, and work order functions.
  • Assure strong relationships with customers by timely follow-up with quotes, phone calls, questions etc.
  • Control shop expenses in relationship to the volume of work and understand the inter-relationship of rework, variance, safety, tool expense etc. to the overall profit.

Basic Qualifications

  • Bachelor's degree or relevant years of experience
  • 3 plus years of experience in managing service center operations.
  • 3 plus years vehicle service experience including hands on experience as a service technician, preferably with vocational trucks, most ideally in the utility industry space.

Preferred Qualifications

  • Proven commitment to safety
  • Experience with Windows-based software
  • Experience with Rentalman and Karmak software
  • Ability to be self-motivated
  • Ability to manage multiple priorities              
  • Strong communication skills

 Competencies Required:   To perform the job successfully, an individual should demonstrate the following competencies:

  • Emotionally Intelligent – empathetic, able to understand the points of views of others, able to relate well to many kinds of people, size them up efficiently, understand them and cause them to understand oneself.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Communication – Strong communicator and collaborator within the Aftermarket team.  Excellent oral and written communication skills.
  • Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
  • Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Presents ideas and information in a manner that gets others' attention.

Utility One Source is an Equal Opportunity Employer.  This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Utility One Source
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