Utility One Source
  • Kansas City, MO - CTE- Shop Operations
  • Kansas City, MO, USA
  • Salary
  • Full Time
  • Medical, Dental, Vision, Life Insurance, Vacation, and Matching 401(k)


  • Primary responsibility is to run an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives and maintaining service records.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Attends managers' meetings as requested.
  • Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Motivates, counsels and monitors the performance of all service department employees.
  • Directs and schedules the activities of all department employees.
  • Provides technical assistance to employees as needed.
  • Conducts meetings with department employees to discuss activities and problems of mutual interest.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Greets all customers promptly and fives fair estimates on costs and time required for repairs and maintenance.
  • Handles all customer complaints.
  • Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
  • Quality-checks completed jobs.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Accounts for all documents, ensuring that none are missing.
  • Controls the performance of the department using such tools as daily operating control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
  • Maintains reporting systems required by general management and the factory.
  • Monitors repair order trends, such as number of repair orders completed, number of times per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
  • Ensures that customers' service files are up-to-date and are readily available for reference.
  • Monitors the location and care of shop tools.
  • Follows up on parts department orders to ensure parts availability. Ensures that customers' trucks and equipment are kept clean.
  • Attends factory-sponsored training classes.
  • Must have a working knowledge and understanding of safety requirements, and practice them.
  • Must refer to MSDS when using any chemicals, substances and materials, understanding the MSDS information, and abiding by MSDS required personal protective equipment. Must require employees to wear gloves, safety glasses and other PPE for all tasks requiring their use.
  • Understands and follows federal, sate and local regulations such as those governing the disposal of hazardous wastes.
  • Insures the disposal of used oil, grease, antifreeze and filters in the assigned location to insure EPA compliance.
  • Conducts Custom Truck safety training for all Truck Service employees and follows all safety requirements.
  • Must work with and for all departments in harmony.


Oversees all employees of the service department.


ASE certification preferred. Computer knowledge required. Employee must obtain an appropriate Custom Truck Fork Truck license before operating a fork truck.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Requires a minimum of ten years of direct experience as a heavy duty diesel truck mechanic, and/in addition to five years managing a service department.


Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to read and interpret documents; ability to write routine reports and correspondence. Must also possess the ability to speak effectively with customers or employees of organization.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or schedule form.


High mechanical skills with heavy trucks and heavy equipment. Highly detail oriented and organized in work. Acceptable written and oral communication skills. Ability to work cooperatively and collaboratively with a customer service focus with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving and results. Must have initiative and the ability act and operate independently with minimal daily direction from manager to accomplish objectives. Must possess a strong desire to learn.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand. The employee is occasionally required to walk; to climb stairs and ladders, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit. The employee is regularly required to move about the facility. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. The employee is required to seek assistance in the lifting of more than 100 pounds or use a crane or hoists. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, moving mechanical parts, and vibration. The employee is occasionally exposed to extreme cold, and extreme heat.  The noise level in the work environment is usually moderate to loud.

                          EEO Employer – Minorities/Females/Disabled/Vets

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